MB
Michael B

1 reviews | Active since Apr 2019

01 Dec 2022, 08:22

Totalsports is a ********** company

Totalsports is nothing more then a *****! Disgusting ********. ******** people during Black Friday!.

On the 28 November 2022, I purchased three pairs of shoes, totalsports were running a special 3+2. Buy three pair of shoes and only pay for two. I was told that Totalsports were currently processing my order.

Yesterday Evening I received an email stating the following [We're so sorry to tell you that we have not been able to find one or more of the products in your order p***].

Its amazing that on your website you have stock of this shoe, but now you canceled the one order but you're still shipping out the two pairs? What about the third? It's a 3+2 special and you only sending me two pairs? It's a ****, you are ******** your customers.

Aside from all of this, I also noticed two ********** transactions on my account. I have never been to Johannesburg in my lifetime, but it's saying my card has been used there.

Two ********** transactions on my account listed below

1) Two foreign transactions on my totalsports account.

Purchase - Ts Online Johannesburg 29 Nov 2022 -504.92

Purchase - Ts Online Johannesburg 29 Nov 2022 -942.06

********!. It's not enough to **** me for 3+2 false advertising, now someone at totalsports is using my account in Johannesburg going on a shopping spree.

0
Replies (5)
Totalsports
Totalsports's reply01 Dec 2022, 08:50
Official
Good morning Michael, thank you for reaching out to us via HelloPeter. We're sorry to hear that you are unhappy with us. Regarding the order, unfortunately as our Ts & Cs state on the site, if an item is sold out, oversold or when damaged / dirty at the store the item is not able to be sent & the order or item is cancelled. This is standard practice & is clearly stated on our website. This is in no way a ****. The website may be showing the damaged / dirty stock in the store, but the item is not available. We have however asked our Online Shopping team to look into your order to verify this information & the promotion. 

We have asked our Customer Services & Accounts team to urgently look into the additional transactions on your account. They will be in contact to get your TFGmoney account number & will assist further. 
MB
Michael B's update01 Dec 2022, 09:07
Reviewer Update
It's definitely a ****. You jump over the 3+2, special to give a stupid lame response. I should get the option to choose another pair. You running a 3+2 ****. Why I cannot choose another pair? If the courier comes to my gate with one pair he will be chased away.
Totalsports
Totalsports's reply01 Dec 2022, 10:10
Official
We have asked our Online Shopping team to contact you regarding the promotion to ensure that you are receiving the offer. They have your order information & contact information & will be in touch with you as soon as possible to assist.
MB
Michael B's update01 Dec 2022, 10:26
Reviewer Update
No one has called me. I wish to cancel the order right now. I've also just noticed on my account that I am been charged for the free pair. It's supposed to be 3+2. (1 pair free, however it would seem like the online department charged me for the free pair) That's why you running a ****. 3+2 ****. How can I be charged for something that's free. Cancel this order immediately. I'm no longer interested in doing business with a circus.
Totalsports
Totalsports's reply01 Dec 2022, 10:48
Official
Our Online Shopping Support & Customer Services Support receives a high volume of enquiries & will respond as soon as possible. The team will be able to facilitate the order & refund process for you.