TOTALSPORTS IS A DISGUSTING ******** COMPANY!!!!!

I purchased a Nike running tights in 25 July on Totalsports online, about a week later I have not had any communication regarding courier delivery, which I paid extra for, after growing concerned I as there was no movement in the online tracking service, I logged into my online account and was surprised to see that my purchases reflected as RETURNED! This made no sense whatsoever as my item was never delivered. I phone into “customer DONT CARE” and was “assisted” by CRAIG KRIGE which I suspect is simply a false name. I was met by a very uncaring attitude, no apology was given, simply a lame excuse that my item was being “returned” as the courier did not collect my parcel and it was not dispatched. Keep in mind that I NEVER received any phone call nor an email informing there was a problem. After protesting about the complete lack of compassion or any pittance for resemblance of customer service, I was simply told that I just go in store to repurchase my item and that I would Most likely receive a refund In 10 days!!!!’n WHAT AN ABSOLUTE DISGRACE AND WHAT A PATHETIC COMPANY!!!

I was not satisfied with this and asked to speak to a supervisor after which I was told none is available and that I would be called by a supervisor called Clinton Wood before 5pm that same day.......needless to say I received NO PHONECALL!!!!!

PATHETIC!!!! PATHETIC!!!’ PATHETIC!!!!

Now I am sitting in the dar**** No Nike tights, no Money, no apology, no resolution, no escalation!!!!!

Absolutely disgusting!!!!!!!!

I will not relent!!!!

Pathetic excuse for a company with no Customer service !!!!!