Totalsports Greenstone Mall

I shopped at the Totalsports shop in Greenstone Mall on Sunday 7 Nov '21. I wanted to buy a netball for my granddaughter, and picked one from the basket. The music (African upbeat) was playing very loud in the shop and the cashiers were dancing to the rhythm of the music while helping customers. I stood in the queue for about 10min and then realised there must be a problem as the queue wasn't moving and I wasn't being assisted. I asked one of the cashiers if there was a problem and he didn't reply (couldn't hear me on top of the music). I repeated my question and he answered he would help me when done with the customer in front of him. I accepted and waited another 10 min. Eventually, my turn came, and then he couldn't find the barcode for the ball to ring it up. After a search in the cubicle for the barcode and calling his supervisor, he found the barcode on the computer on the catalog, after another 10min. To say the least, I was shocked to see such complacency amongst the staff, as if nothing was wrong. It was business as usual for them. Really disappointing.