LB
Lindi B
1 reviews | Active since Mar 2013
04 Feb 2019, 15:10
Totalsports empty promises
I called at 16:00 on 3 Feb to BOOK a Captain America bulls shirt (XL) and Lucas promised me that he is keeping it and that I mudt be at the store within 24hours to collect as that is store policy. I arrived at the store before 15:00 and they said "sorry mam someone sold it today". I then proceded to ask them to courier one from any retailer in the country, at their own cost and sell it to me at Totalsports price and the manager, Brian only sarcastically sayd "I'll see what I can do".
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Replies (3)
Totalsports's replyOfficial
05 Feb 2019, 13:43Thank you for bringing this to our attention, we can understand your frustration. We apologise for the confusion and any inconvenience caused. We have passed your feedback on to the Area Manager who will be in touch with you to assist. Regards,The totalsports team
Totalsports's reply05 Feb 2019, 13:43
Official
Thank you for bringing this to our attention, we can understand your frustration. We apologise for the confusion and any inconvenience caused. We have passed your feedback on to the Area Manager who will be in touch with you to assist. Regards,The totalsports team
LB
Lindi B's updateReviewer Update
18 Feb 2019, 17:45Thank you, the regional manager, Iwi Matiwana went above and beyond to fix this problem.
LB
Lindi B's update18 Feb 2019, 17:45
Reviewer Update
Thank you, the regional manager, Iwi Matiwana went above and beyond to fix this problem.
Totalsports's replyOfficial
21 Feb 2019, 14:55 Thanks for your positive feedback! We’ll be sure to pass it on to the team.
The Totalsports team
The Totalsports team
Totalsports's reply21 Feb 2019, 14:55
Official
Thanks for your positive feedback! We’ll be sure to pass it on to the team.
The Totalsports team
The Totalsports team