CC
Craig C
1 reviews | Active since Oct 2020
16 Oct 2020, 17:20
Totalsports Disgusting service levels
Bought 2 items in mid May. Both items were not as advertised so went in to the store during covid peak !!! only to find out that I couldn’t return both items in the store and that I had to arrange for courier collection. Items were picked up and one credit note received. It has been over 5 months and I still have not received a second credit note. I now had to pay for an item I don’t have !! This level of service of disgusting. Several emails sent but to no avail. Extremely disappointed and truly unacceptable service making a customer pay for a good that they do not have in their possession.
Helpful (0)
Replies (3)0
Replies (3)
Totalsports's replyOfficial
17 Oct 2020, 06:59Good morning, Craig. We're sorry to hear that you were not able to firstly, get the items at the advertised offer or price, and secondly, had issues with the returns of this. Please could you share with us which items it was, so that our e-commerce team can look into the offer discrepancy & we have asked our Head of Customer Services to look into the second credit note.
Totalsports's reply17 Oct 2020, 06:59
Official
Good morning, Craig. We're sorry to hear that you were not able to firstly, get the items at the advertised offer or price, and secondly, had issues with the returns of this. Please could you share with us which items it was, so that our e-commerce team can look into the offer discrepancy & we have asked our Head of Customer Services to look into the second credit note.
CC
Craig C's updateReviewer Update
19 Oct 2020, 09:22Good morning, order number is as follows p***
Please provide updates
Please provide updates
CC
Craig C's update19 Oct 2020, 09:22
Reviewer Update
Good morning, order number is as follows p***
Please provide updates
Please provide updates
Totalsports's replyOfficial
19 Oct 2020, 09:24Thank you, Craig. We've escalated this to our Online Shopping team to assist further.
Totalsports's reply19 Oct 2020, 09:24
Official
Thank you, Craig. We've escalated this to our Online Shopping team to assist further.