Totalsports Centurion - ******, Insulting, and have ****** my property, and refuse to give it back

Monday 21st January, my wife returned her fitbbit that was bought for her birthday at the end of June 2018. The fitbit strap broke, the battery life had dminished to less than 20hours, and the blutooth connected and disconnected at will. Ralph at Totalsports centurion was partially helpful, and said he would give me feedback by thursday the 24th Jan 2019. Tuesday 29th janaury, no feedback was given. Calling the customer service center a manager gave me the area manager thabang's contact number who i called and explained the issue to. He was most helpful and by that Saturday Fitbit had given the go ahead for my wife to collect her new watch. Wednesday the 30th of January my wife went to the store to go pick out a new fitbbit and when processing the new watch a world of complications began. I purchased the fitbit using my mother's account of which i am secondary card holder. My mother closed her account in October 2018, and thus no account exists any more. Ralph at the store refused to help my wife, saying that only the account holder can collect the new device (first mistake). He then told my wife that my mother who lives in Germany must come to South Africa and come to the store herself as they refuse to give her fitbit back to her because my wife is not the account holder. My mother should get a secondary card made so i can get the watch. THE PROBLEM IS THAT THE ACCOUNT IS CLOSED, SO WHAT SECONDARY CARD SHOULD I GET, ON WHAT ACCOUNT!!!.my wife had got my mother to call the store and explain to them the situation that the account is closed and she lives in Germany, they did not care. Ralph then called me to explain his excuses to me, to which i told him that i will be there in the morning to collect the fitbit. He has from 4:30pm until mid day Thursday the 31st of January to fix this, and when i come into the store, i will be walking out with that fitbit, and i don't want their stories. Thursday 31st of January i went to the store, only to find out ralph in his incompetence had done nothing i asked. Moreover, he refused to give me a fitbit and told me that i need a secondary card for my mothers account (WHICH IS CLOSED). i refused to speak with him further and called the area manager thabang... It was at this moment where all hell broke loose. The conversation went as follows: I told thabang i am deeply angry and he said he is also angry, but i should speak first. I explained the incompetence and idiocy that i have experienced in the store, to which he told me he is angry because i am an arrogant *****. I asked him if he understands the principle that the customer is always right, to which he responded, NO! BECAUSE YOU ARE WRONG. he further went to tell me that because i won't give him a chance to speak, i'm not behaving like a human being. He then went on to further insult me telling me that i am not a secondary card holder on my mothers account (which i am), and that i am a ****, and a *****, and i am trying to take a chance here. He then went to further insult and threaten me telling me that i'm not welcome in the store, and if i don't leave he will have the police come and remove me. He told me to f*** off out his store. To which i responded, F*** You, and hung up the phone. I right away called customer service to deal with this appalling ****** that i encountered. There is no reason for the level of bad service that i received other than the fact that i am white. I am a secondary card holder, and he blatently refused to give me back y property. I am a 26 year old white male, and while this whole ordeal was going on, the staff in the totalsports store were laughing at me, and enjoying watching me blow up because i was being abused, threatened, treated like less than human being, treated less than how i treat my dogs.

Samantha at customer service who is an absolute superstar, took all my details, helped me calm down, took down my entire story word for word, and sent it on to Jeanette Stadler who would deal with the matter and refer it to Bongani the regional manager for further deliberation. Since the 31st of January, i am yet to receive any feedback. I called customer services this morning the 12th of February to find out what is going on, Jeanette apparently read the mail and has done nothing about it.

Nobody in TFG seems to care when their staff threatens customers, they don't care about the blatant ****** i experienced, they don't care about the verbal abuse, and public humiliation i was subject to at totalsports Centurion.

To date, total-sports refuse to give me back my fitbit which i paid over R3500 for. They refuse to give me back what belongs to me and are essentially *****ing from me.

If this matter does not get resolved within 48 hours i will take this to social media and the press and let South Africa know that TFG endorses ******, verbal abuse, and ************** and theft on a corporate scale. I am deeply aggrieved, and highly upset that i have now lost my vitality bonus for my gym because my wife has no device to track her workouts. I have lost money that i get back for having that device and meeting my wife's active rewards. The consequences of these slap-gat actions have harmed me deeply, financially, emotionally and mentally.

I am at the end of my wits with this now, and TFG owes me a solid real apology. I want compensation for the money i am losing, and the rewards i cannot claim because of this nonsense that should have been a simple replacement of a fitness device which should have taken no longer than a week. I want a public apology from the entire total-sports centurion staff including the ****** areas manager who felt he would have a go at me, and slander me because i'm a white male. This isn't an assumption, its a deduction based on how i was treated and thae fact that MY MOTHERS ACCOUNT IS CLOSED, AND EVEN SO I AM A CARD HOLDER ON THAT ACCOUNT. i was told i'm not being a human being, i am arrogant, i'm wrong, i'm a **** and a *****, none of which are true.

I expect feedback by no later than 1pm 13th February 2019.

My mothers name is Cheryl Boshof id number ********** 030089 My name is Keagan Boshoff ID number ********** 164080