Totalsports Centurion Mall

I've purchased a short from Totalsport in Centurion and sent it as a gift to Kimberley to a family member keeping the tag on, removing only the price. When the person wanted to exchange the short from a medium to a small at Diamond Pavillion Totalsports, they demanded the receipt. I, unfortunately, lost the receipt and only after some friendly assistance from Ralph at Centurion Mall in explaining the company policy of returns to the Diamond Pavillion Totalsports in Kimberley were we able to exchange the shorts for a small. I also need to say that when I called Diamond Pavillion Totalsports and asked to speak to the manager the phone was put down in my ear and I called again. I had to make a total of 11 calls to get to speak to someone about the problem and only after Ralph of Centurion mall intervened on one call. The consultant at Diamond Pavilion Totalsports said on the speaker that my sister in Kimberley "was not said to leave the store earlier and that you should know how in retail the customers are and that they are not always telling the truth". And although my sister had to leave (on her own accord) the store in Kimberley, what else was she supposed to do when they outright refused to help her, I am not sure why the consultant would say something like that. Once Ralph intervened and with the regional office, I was phoned by Diamond Pavillion Totalsports to say the exchange will be made. I just can't believe how Centurion Mall have the best service ever and Kimberley the worst service ever!!!