Totalsports Canal Walk - TRAIN YOUR STAFF

I recently purchased a Fitbit Verso from the mentioned branch. Initially i actually thought this was the nicest experience i have had in a long time.

Upon giving this device to my wife, we found that this Fitbit Verso devices are not compatible with Huawei Smart Phones. I then though that this is something i should have been made aware of by the staff member that assisted me..but left it there for the moment. A week later i visited the branch in Tygervalley for something else, and just so happened to mention the scenario in passing, to the staff there. They said i should definitely have been made aware of the compatibility issues between the Fitbit Verso and Huawei Smart Phones....as per their training suggests which they all had AT THE CANAL WALK BRANCH!!!!!! I definitely do not want to speculate about certain staff members refraining from warning clients about this compatibility issue, just to up their sales for the day....i mean, that would be absolutely disgusting...should that be the case. I now have a very nice smart phone and a R3500 fitness device who cannot sync...isn`t this nice!?

THUS - from a fantastic experience , right down to absolutely flat out disappointing in how clients are not being made aware of very important info.