Totalsports Canal Walk

Totalsports Canal Walk Hi, I've returned a Suunto 5 watch 3 weeks ago, I was told it would take maximum 3 weeks to get sorted. It's the start of week 4, I haven't even had a call to give me feedback. I bought the watch to use it for training, so it was bought for a purpose. I have tried phoning Totalsports Canal Walk, the line always says "network busy" so it doesn't even ring. I've phoned another Totalsports to get an alternative number, they gave me a different number which to no surprise at all says the same thing, so I can't phone them at all, do I need to drive to the store in person for someone who has my details to give me some feedback? A prompt response will be greatly appreciated. It's hard to believe we are living in 2020 with this type of service.