hS
hlu S

1 reviews | Active since Dec 2017

27 Nov 2018, 02:04

Totalsports black friday fail

I purchased a football jersey that was on special, online from totalsports on the 22nd. Everything went well, paid for the purchase and received an confirmation email and invoice. Fast forward 3 days later, I receive an email telling me that my order has been canceled. Apparently there was a problem with their system and the jersey had been sold out but was still listed as available. The issue now is that they say they will refund me my money and I'll have to buy the jersey at full price as the sale has passed. Now I as their customer who purchased the product while the sale was on, listed as available, paid for it and on top of that received confirmation of the purchase, am feeling aggrieved. Since I now can't purchase it anywhere else on special since the sales have now passed. On top of them making a **** up my order, they've also ****** me of the opportunity to buy it somewhere else during the black friday sale.

0
Replies (2)
Totalsports
Totalsports's reply27 Nov 2018, 14:39
Official
 
We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this.  They will be in touch with you as soon as possible to assist. 
 
Thanks, 
The Totalsports team 
hS
hlu S's update01 Dec 2018, 11:54
Reviewer Update
It's been 4 days since you said your team will be in touch with me.. Nothing of that sort has happened.