cC
christhorp C
1 reviews | Active since Jun 2016
30 Dec 2020, 14:58
Totalsports advertising *****
Went to buy a Fitbit Versa 2 for my daughter - on special at R3499. Only to be told 4 days later that the item was unavailable and a refund would take 1 to 10 days to process! I went on to the website upon receiving the mail and the website shows 2 of the items available at one store and 1 available at 2 stores near me.... this time though they are at the higher/normal price - the TFG call center insists there are none available despite the stock numbers moving from 2 to 1? asked for a supervisor to contact me - still waiting, not holding my breath.
Helpful (0)
Replies (4)0
Replies (4)
Totalsports's replyOfficial
30 Dec 2020, 15:29Hi Christopher, thank you for taking the time to share your feedback. Unfortunately the website may be showing damaged or missing stock at the store - which is not suitable for sale. Please DIRECT MESSAGE / PRIVATE MESSAGE us your phone number & P Order number.
Totalsports's reply30 Dec 2020, 15:29
Official
Hi Christopher, thank you for taking the time to share your feedback. Unfortunately the website may be showing damaged or missing stock at the store - which is not suitable for sale. Please DIRECT MESSAGE / PRIVATE MESSAGE us your phone number & P Order number.
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christhorp C's updateReviewer Update
30 Dec 2020, 17:07 | |
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| | We're so sorry to tell you that we have not been able to source one or more of the products in your order p***placed on 24 December 2020. We have tried to find it in several stores, but due to high demand, we were not successful. If you paid with a TFG store card or credit/debit card, the funds that were reserved for this order will be reversed. eGift cards will be replaced and for EFT payments, we will be in touch shortly regarding refunds. Please see the breakdown below to see how your order has changed. Thank you for your understanding, TFG Online Shopping Team |
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| | | | ORDER ITEMS
| Returned
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| | | Fitbit Versa 2 Petal/Copper Rose ***8 R 3,499.95 R 3,999.95 Qty: 1 Status: Returned Last Updated: 28 Dec 2020
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| | Delivery details: TFG Totalsports La Lucia Shop 120, La Lucia Mall William Campbell Drive La Lucia 4051 ZA ZA *** | Delivery method: Standard Delivery Fee: R 0.00 |
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| | | | Payment Summary | Subtotal: | R 3,499.95
| Delivery: | R 0.00
| Total: | R 3,499.95 | Payment Method | Credit Card | R 3,499.95 |
|
| | Frequently Asked Questions |
|
| |
| | |
| |
| | We're so sorry to tell you that we have not been able to source one or more of the products in your order p***placed on 24 December 2020. We have tried to find it in several stores, but due to high demand, we were not successful. If you paid with a TFG store card or credit/debit card, the funds that were reserved for this order will be reversed. eGift cards will be replaced and for EFT payments, we will be in touch shortly regarding refunds. Please see the breakdown below to see how your order has changed. Thank you for your understanding, TFG Online Shopping Team |
|
| | | | ORDER ITEMS
| Returned
|
|
| | | Fitbit Versa 2 Petal/Copper Rose ***8 R 3,499.95 R 3,999.95 Qty: 1 Status: Returned Last Updated: 28 Dec 2020
|
| | Delivery details: TFG Totalsports La Lucia Shop 120, La Lucia Mall William Campbell Drive La Lucia 4051 ZA ZA *** | Delivery method: Standard Delivery Fee: R 0.00 |
|
| | | | Payment Summary | Subtotal: | R 3,499.95
| Delivery: | R 0.00
| Total: | R 3,499.95 | Payment Method | Credit Card | R 3,499.95 |
|
| | Frequently Asked Questions |
|
cC
christhorp C's update30 Dec 2020, 17:07
Reviewer Update
| |
| |
| | |
| |
| | We're so sorry to tell you that we have not been able to source one or more of the products in your order p***placed on 24 December 2020. We have tried to find it in several stores, but due to high demand, we were not successful. If you paid with a TFG store card or credit/debit card, the funds that were reserved for this order will be reversed. eGift cards will be replaced and for EFT payments, we will be in touch shortly regarding refunds. Please see the breakdown below to see how your order has changed. Thank you for your understanding, TFG Online Shopping Team |
|
| | | | ORDER ITEMS
| Returned
|
|
| | | Fitbit Versa 2 Petal/Copper Rose ***8 R 3,499.95 R 3,999.95 Qty: 1 Status: Returned Last Updated: 28 Dec 2020
|
| | Delivery details: TFG Totalsports La Lucia Shop 120, La Lucia Mall William Campbell Drive La Lucia 4051 ZA ZA *** | Delivery method: Standard Delivery Fee: R 0.00 |
|
| | | | Payment Summary | Subtotal: | R 3,499.95
| Delivery: | R 0.00
| Total: | R 3,499.95 | Payment Method | Credit Card | R 3,499.95 |
|
| | Frequently Asked Questions |
|
| |
| | |
| |
| | We're so sorry to tell you that we have not been able to source one or more of the products in your order p***placed on 24 December 2020. We have tried to find it in several stores, but due to high demand, we were not successful. If you paid with a TFG store card or credit/debit card, the funds that were reserved for this order will be reversed. eGift cards will be replaced and for EFT payments, we will be in touch shortly regarding refunds. Please see the breakdown below to see how your order has changed. Thank you for your understanding, TFG Online Shopping Team |
|
| | | | ORDER ITEMS
| Returned
|
|
| | | Fitbit Versa 2 Petal/Copper Rose ***8 R 3,499.95 R 3,999.95 Qty: 1 Status: Returned Last Updated: 28 Dec 2020
|
| | Delivery details: TFG Totalsports La Lucia Shop 120, La Lucia Mall William Campbell Drive La Lucia 4051 ZA ZA *** | Delivery method: Standard Delivery Fee: R 0.00 |
|
| | | | Payment Summary | Subtotal: | R 3,499.95
| Delivery: | R 0.00
| Total: | R 3,499.95 | Payment Method | Credit Card | R 3,499.95 |
|
| | Frequently Asked Questions |
|
cC
christhorp C's updateReviewer Update
30 Dec 2020, 17:10- My problem is first of all - you are advertising stock as available which clearly is not.
- Secondly it took 4 days to tell me you "don't have stock" of an item
- Thirdly it takes 1 to 10 days to do a refund?
- Contact Number ***
cC
christhorp C's update30 Dec 2020, 17:10
Reviewer Update
- My problem is first of all - you are advertising stock as available which clearly is not.
- Secondly it took 4 days to tell me you "don't have stock" of an item
- Thirdly it takes 1 to 10 days to do a refund?
- Contact Number ***
Totalsports's replyOfficial
31 Dec 2020, 08:59Thank you Christopher. Our Online Shopping & Customer Services teams will provide feedback shortly.
Totalsports's reply31 Dec 2020, 08:59
Official
Thank you Christopher. Our Online Shopping & Customer Services teams will provide feedback shortly.