LV
Lizette V
1 reviews | Active since Mar 2015
17 Jan 2023, 15:23
TotalSports
If I could zero stars, I would. A simple thing like checking whether a store has stock took me over an hour. First of all, you cannot use vitality (partnership?) voucher online. I was told that I can only use it in store. So I phoned the Alberton store ***) but number does not exist. Tried the website, also not working!! Phoned the call center TWICE. Was given the same number. Told them it is not working, can they just check if there is stock of the Fitbit Charge. But no, they cannot check stock availability??? PS, stock availability on their main site also does not work, blue wheel just keeps on turning. Worst experience ever.
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Totalsports's replyOfficial
17 Jan 2023, 15:30Good afternoon Lizette, thank you for reaching out to us via HelloPeter. We're sorry to hear that you've had a number of issues trying to get more information on the Fitbit Charge. Thank you for bringing the website errors to our attention, we've asked our e-commerce team to look into this. We'e also asked our Area Manager to look into why you haven't been able to reach the store & to assist further.
Totalsports's reply17 Jan 2023, 15:30
Official
Good afternoon Lizette, thank you for reaching out to us via HelloPeter. We're sorry to hear that you've had a number of issues trying to get more information on the Fitbit Charge. Thank you for bringing the website errors to our attention, we've asked our e-commerce team to look into this. We'e also asked our Area Manager to look into why you haven't been able to reach the store & to assist further.