Totalsport staff member robbing us

On the 28 of December 2024,my hubby and 2 of his friends went to Totalsport Canalwalk to purchase T-shirts for their cricket club. 3 staff members assisted them.They needed 12 t's also to be customized in store. 5 was a Bash purchase, the 7 was told them can be paid when they must collect it when staff is done with the print kn t-shirts.1 of the staff members communicated with hubby via WhatsApp regarding the developments on t's,hubby also received sms to collect a parcel in store a few days later. On the Sunday 5 January 2025 hubby went for collection of the t's,only to hear that they couldn't find the t's.Monday 6 Jan & Tuesday 7Jan 2025 again the same staff member assisted them the first day communicated via WhatsApp. Not just chats,but calls as well. As per communication he agreed telephonically that the t's can be collected in store on the 8th January,at 11am.where we told him and he agreed upon that I can collect it on behalf of the guys purchasing the t's & also to pay the balance on time of collection. ON 8th,hubby again got calls from this same staff member saying he mustn't bother coming anymore. ( very suspicious). As I continue going to the store around 14:25pm, a gentleman went again to the back to go look for the parcel,yet again...no parcel. With frustration ofcourse I demanded manager,a lady came to hear my problem,then came along another guy & the guy "responsible" to completed the t's. I gave them the story,I then demanded a refund cause for nearly 2weeks t's not done after several messages to collect the t's. The "manager" guy asked me for the invoices of purchases. As it was only the invoice for the Bash purchase,it money for the "prints" we given to the staff members,but he didn't give them a receipt or invoice for it.The managers went to the back,the guy responsible for prints of t's then approach me,very silently,secretly told me" ma'am they gonna sort you out with a refund,but I'm gonna give you the money of the prints, moving his right hand exactly into his hoodie front pocket,where as then immediately moved away from him,telling him that I came to do honest business ". Few minutes later the manager that was trying to assist me with refund,only to tell me that Totalsport is not accountable for the print money because there's nothing on record of it. I asked them to view footages of that specific day and also of when the guy wanted to give me the money from his pocket.Answer to that was,they must get it from head office?As it turned out the staff member that got the money and never gave a receipt for it,somehow did some ******* activity with this t-shirts. The management find out the Sunday 5 Jan that the t-shirts were gone but never bothered to request footage from head office to try find out what were going on.They told me to go policestation open a case against this specific staff member...AM I MAD??!!! I didn't meet that guy outside the store...it was a honest purchase suppose to be in store. TOTALSPORT IS FULLY LIABLE FOR WHAT HAPPENED AND TO GIVE ME MY MONEY BACK...!!!!! Imagine I open a case against an employee,he dissappear...what happened then??? Manager phone me Thursday 9 January 2025, around past 6pm to tell me I must still go and open case,they can't manage without it to get footage from head office. They never even bothered to let me write down a complaint or what so ever in store,I was calling head office myself to lay a complaint to what happened to us in store. Very *********,unprofessional, not sincere to customers,still protecting a staff member that wronged a customer.no remorse whatsoever.