1 reviews | Active since Sept 2020
Totalsport parow, refusal of a refund of Hisense E30 lite phone.
Totalsport parow centre cape, Sanlam shopping centre, CNR Voortrekker& De la rey roads, Cape town, is refusing to refund me.
I bought hisense E30 lite blue at Totalsport parow centre cape and the phone was freezing and the bottom part wasnt touching with 10 days of purchase but consumer protection act says i have a right to demand refund if i am not satisfied with the product and now i am suffering the damages of spending on another phone from another store as i am a student, phone its a necessity towards my studies.
I went to Totalsports for refund, the cashier even the manager said they can not authorize the refund but they can repair it and I said i need a refund they said they cannot help mewhen its unfair as they are abusing their power towards me.
I was expecting a good customer service which is a immediate refund as i had done an immediate cash purchase from the Totalsports in parow.I need help.
I hope to receive a feedback from this post.
The standard process does not require us to replace it immediately, if the item can be repaired. Have you left the phone with one of the teams to have it sent in for repairs?
The standard process does not require us to replace it immediately, if the item can be repaired. Have you left the phone with one of the teams to have it sent in for repairs?
The issue is i was told to wait for 2 to 3 weeks which is long for me as i need it for my studies because everything is now online.
I hope to receive feedback soon.
The issue is i was told to wait for 2 to 3 weeks which is long for me as i need it for my studies because everything is now online.
I hope to receive feedback soon.