Totalsport online, staff and management useless

For such a big company they actually becoming useless with their service. Everything in the world moving forward but seems Totalsport moving backwards.....

So this what has happen to me:

Online I ordered a lot of items on 10Nov but only from the 14-17Nov they started to cancel items. Why does it take so long to cancel items. How long does it actually take to look at a order thats been placed, thats in stock, and you taking the money. But then cancelled items. Then i look at the items is still in stock. Then i ordered it again. Same thing, 4/5days after the order was placed they cancelled it again. Randomly a store in a mall phoned me and say they dont have my size, but they can give me a smaller size, since when will someone fit in a way smaller size if the size you ordered is not small. So most of the stuff i ordered was only cancelled 4-7 days after i placed the order. Then the other stuff was only delivered in bits and pieces. Shocking. I contact online support about this, but not much feedback or help from them, and that they will look into it and get back to me, more than a week later no info from them. Shocking service

Table Bay store

Was in the store to collect parcels. While i was there I ask the lady to order running shoes for me. She ask me what was the code as she need the code to order. Not even trying to look up the name and style online. Told me i must contact them with the code. I ask for email as normally their phone just rings when you call. Later that Saturday i emailed them the code i had to look up for them as they dont know how. Was waiting for confirmation from them, but nothing. I emailed them on monday, not reply. I emailed them on Tuesday, no reply. I emaild them on Wed but no reply. So in that few days i made contact with Customer Support, and was told that the matter been escalated. Then later that a area manager will contact me and the normall blah blah blah. But as you will guess nothing. Later that Wednesday the lady from the store phone me, and said that they were busy with black friday stuff and could not read emails, or place order. She needs to look for the stock, even when i told here where she could find the stock. I asked her to call me back when she ordered it for me. No call that day. On Thursday i was instore to collect parcels, and then was told in store and that they found stock, and will order it for me. Thats after i ordered it on Sat already from them. Only received my shoes on Monday.

So what have a learned, that Totalsport online , staff and management are useless!!!