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Nhlakanipho M
1 reviews | Active since May 2019
01 Jul 2021, 09:15
Totalsport not willing to help after the new running shoes I bought from them have issues
I bought New Balance running shoes from Totalsport Gateway last year September. After 8 months the NB Foam 1080 heel counter is already broken and I haven't even ran more than 300KM. I have contacted both New Balance and totalsport on twitter and totalsport says it is not their problem new Balance must fix it. Why is Totalsport selling these shoes if they are not going to help after the sale?
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Totalsports's replyOfficial
01 Jul 2021, 09:19Good morning Nhlakanipho, thank you for reaching out to us via HelloPeter. As mentioned on Twitter, our defective product returns policy is 6 months. We have already assisted by sending your complaint & information to New Balance as we are not able to assist you further. Have will gladly follow up with New Balance on our original email sent to them.
Totalsports's reply01 Jul 2021, 09:19
Official
Good morning Nhlakanipho, thank you for reaching out to us via HelloPeter. As mentioned on Twitter, our defective product returns policy is 6 months. We have already assisted by sending your complaint & information to New Balance as we are not able to assist you further. Have will gladly follow up with New Balance on our original email sent to them.
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Nhlakanipho M's updateReviewer Update
01 Jul 2021, 09:29You keep saying you will follow up but nothing happens. Also why a limited period for defective products. This is a running shoe, I cannot immediately pick up a problem if I haven't used the product. I did mention to you that I have had Plantar fasciitis from October last year and hence only reporting the problem now, I haven't been using the shoe for long
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Nhlakanipho M's update01 Jul 2021, 09:29
Reviewer Update
You keep saying you will follow up but nothing happens. Also why a limited period for defective products. This is a running shoe, I cannot immediately pick up a problem if I haven't used the product. I did mention to you that I have had Plantar fasciitis from October last year and hence only reporting the problem now, I haven't been using the shoe for long