Total Sports women challenge disappointment

I would like to express my deepest disappointment with the Total Sports Women's challenge this past weekend !! People who register early take time out of their day to register for this event and pay within the given time frame - only to find that when it is time for race pack/t-shirt collection no where on the collection information does it state WHERE in Gateway the numbers need to be collected, Total Sports also ran out of t-shirts as well as head scarves and we got a bag with a milkshake in which is thrown together quickly as we left. I feel that goodie bags should be pre packed for the online entries in order to avoid this kind of disappointment. I am now trying to get hold of the operations lady who is never available on ********** 077 which is a number given by your customer care consultant !! I am extremely annoyed with this and feel we deserve better service than this !!