ZM
Zikhona M

1 reviews | Active since May 2014

25 Jan 2018, 14:18

Total Sports Vincent park has not refunded my money!!!

My name is Zikhona Monakali, I bought a TomTom runner 3 watch at Total Sports Vincent park and it wouldn't pair with my cellphone. When I called the TomTom call center they said I had to upgrade the software, I had to pay extra somewhere else for that to be done but the problem was still not fixed...When I started using the watch 2 days afta I bought it I noticed that it was hardly an hour and the battery was dead, I thought it was maybe bcz I didn't charge it enough, I charged it overnight...the next day the same thing happened, so I sent it back. When I got there they said they don't have enough money so I should come back later...I went back there before closing time (using EXTRA taxi fare mind you, because it is NOT on my way home) when I got there they still they don't have money. I then left them my cellphone number to call me when my money is ready!!! It's now day 3, I have been trying to call them to check if my money is ready...but dololo response!!! I WANT MY MONEY TOTAL SPORTS!!!!

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Replies (1)
Totalsports
Totalsports's reply26 Jan 2018, 11:22
Official

Good day Zikhona

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Totalsports team