Total Sports Refusing to Default Product

Hi

I have purchased Adidas soccer boots and after 4 months of "having them" and 8 times of actually using them, they have torn on the sides due to the glue coming loose. I went in to Total Sports Knysna to find out how i can return them and get a new pair and this is what happened:

- The store was busy - One cashier on the till trying to take payments and help our query of how to return it - The manager is standing outside talking to friends - After the cashier asked another cashier to come off the floor and help on the till, she did - She called the manager to assist us so we can find out how we can return the boot - She took her time and finished her conversation outside before we could get helped - She said we must bring the boot in its original packaging because Adidas has a 6 month default time which we did 2 days later - She took photos and said she needs to take it up with her supervisor and then send the photos to Adidas - We received a call from her this morning saying they won't return it

Why will it not be returned or refunded where she said if its not broken and if it is glue that they will return it. I refuse to buy soccer boots every 2 - 4 months due to glue coming loose. Surely that is not my issue and it is a factory fault.

Apon meeting the manager she didn't reiterate or make us assured of anything, her already finishing a conversation with her friends before helping us already put a bitter taste in our mouths and we left the store so unhappy the second time she helped us. Hardly spoke, hardly smiled. I am the customer, i am spending money at the store, i am making the store make target but i have never been treated like "oh, the boot is broken, tough ****"

The cashiers and sales assistants on the floor are more helpful and "happy" that she could ever be. The worst is walking into a store and being helped half, like you weren't helped to the managers full potential. She is the face of the store.

I'm very disappointed and i am sorry to say but i will rather go somewhere else like Edgars and buy sportswear than ever step foot into a total sports again.

This was my ever end. Get people in there that its their passion to deliver good service, not people where they feel "its another job, lets just go to work"

What is happening with the boot now? I honestly don't know because she just said sorry they cant return it. R800 down the damn drain after knowing there is a 6 month policy.

I'm so upset and disappointed