Total Sports online

Item: Totalsports
Rating: 1
Author: Prinesh S

The idea of purchasing online is simply convenience at your finger tips. On the 17 mar 2022 I purchased a grey adidas sneaker from total sports, the shoe arrived on the 22 mar 2022 and to my dismay upon opening the package i found that the packaging was new balance, the box was torn, the shoe was a new balance instead of an adidas, I went into the store this morning at the gateway Branch, all I got was an apology from the store manager Tyran, no sort of compensation of any inconvenience that was caused.

I will not just accept an apology for such incompetence.

1.The cost of fuel to get to gateway. 2. I had to take time of work to have this resolved. 3. The condition in which the goods arrived.

I look forward to hearing from you.

Helpful (0)

Replies (3)

Totalsports's replyOfficial

24 Mar 2022, 10:08

Good morning Prinesh, we're sorry to hear of receiving the incorrect order. We apologise for the inconvenience of not receiving the correct item & having to visit the store to exchange the item. Please could you share your P order number so that we can look into this further?

Totalsports's reply24 Mar 2022, 10:08

Official

Prinesh S's updateReviewer Update

24 Mar 2022, 10:48

p*** - the order got was a new balance shoe, I have a picture as proof. I am going to reiterate the fact that the condition the package arrived in was ridiculous, I have made Tyran aware of this at the store as well.

Prinesh S's update24 Mar 2022, 10:48

Reviewer Update

Totalsports's replyOfficial

24 Mar 2022, 11:10

Thank you Prinesh. We are looking into this from the e-commerce side to see why the incorrect item was packed & sent. Feedback will be shared with you as soon as possible.

Totalsports's reply24 Mar 2022, 11:10

Official

Thank you Prinesh. We are looking into this from the e-commerce side to see why the incorrect item was packed & sent. Feedback will be shared with you as soon as possible.