Total Sports horrible customer service!!!

What a horrible experience at Totalsports Sandton City. Yesterday (23/12/2020) myself and my fiancé walked in to purchase a Manchester United 3rd Kit. I found 1 Large in store and it had no price or any tag attached. We took it to the counter to find out the price and to pay for it, also to find out if they had any other ones, my assumption was that this had been a return. The lady at the counter said she will check and let me know. After a few minutes she screams for a guy way behind us, and he goes and looks at the stock on the shelf and comes back and screams and tells her something(Baring in mind they are not speaking English and we only understand English). We are still standing and and dont know whats going on. Then, i had to go ask the guy who was checking and he tells me there is 5 and he doesnt know where it is because it has been kept away for someone else!! how crazy, and they did not tell us any of this for a 10 minutes. I walked back to the counter and told them both, you guys are going to loose a sale, she just shrugged her shoulders, also... we still do not know the price at this time and then after i asked, she says 1000.. technically not the price but anyway, we walked out and went the CrossTrainer store a few shops down, walked in, found a large with a price and such nice service. greeted at the door with a smile and nice attitude by staff. Oh yes.... I bought the jersey the cross trainer...