Total Sports Gateway Staff ****med me of my money

The Staff/Cashiers at Total Sports took my Money was supposed to be a payment into my TFG account. I was then advised the payment got cancelled and they have refunded me the money which was a lie. The money has not been received into my account several days later. My TFG account has not been paid for still, this will accrued arrears and affect my Credit report. You have belittled me and violated my rights as a consumer and a citizen in this country. Financially, mentally and credit profile has been affected by the neglence of your staff. The store managers refuse to process a refund for me!!!