TOTAL SPORTS CAPE GATE

I just called totalsports cape gate to find out if my order from last week is ready because for some or other reason it's still being handed over to couriers. Lindiswa a seasonal casual answers the phone with a very disrespectful attitude 😒 onto of that she hands over the phone to a guy who was willing to assist me. The phone isn't on mute an I could hear everything being said and staff laughing about her mockery. Utter disrespect towards customers and absolutely no phone etiquette. I only go to cape gate totalsport to get my onlines but after 20min wait and speaking to the manager about this I'm sure as he'll only getting my orders from them and I won't ever select my orders to be pick up from them. Disgraceful customer service absolutely no passion for what they doing. Very disappointed in the experience because I can only imagine if they speak to you as a customer on the phone like that I don't even want to know who how they speak to customers in the store. What has retail come to???