mG
mpumelelo G

1 reviews | Active since Jan 2012

26 Nov 2018, 11:51

Total Sports Black Friday ****

I went to Total Sports V&A Waterfront in Cape Town on 25 Nov 18 to buy sneakers. I found them for R899 (was price R1199,00) and plus a R200 further Black Friday deduction. I called the salesman Waylon to finalize the sale and was told that the R200 was already factored in the price as the sneakers on the system were R1099,00. I didnt accept that and the sneakers were scanned to prove that fact. I informed the salesman that this was false advertising and that nothing on that board said that the R200 was already included and also that having two different prices was not right as it induced an impression of a greater saving. The salesman referred me to his manager Jason who after hearing the multiple prices for the sneaker offered to reduce the discount amount by R100 and offer me no warranties or return policy consideration with the sale or that I wait for him to consult with his seniors as I insist that I should get the sneakers as the price they advertised, the R899 plus the R200 deduction with normal warranties and returns policies.

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Replies (2)
Totalsports
Totalsports's reply26 Nov 2018, 12:06
Official
 
Thank you for bringing this to our attention, we can understand your frustration. We apologise for the confusion and any inconvenience caused. We have passed your feedback on to the Area Manager who will be in touch with you to assist. 
 
Regards, 
The Totalsports team  
mG
mpumelelo G's update29 Nov 2018, 11:05
Reviewer Update
I would like to note that the Store Manager, Jason, came back to me on this issue and apologized for the confusion. He also provided me the R200 as per my request and was very helpful to me in this regard.