TM
Thokozile M
1 reviews | Active since Jul 2020
06 Apr 2022, 15:16
Total sports
I'm so disappointed I bought sneakers online on Saturday on my they sent an sms and email stating that my order is handed to their courier but when I track my order its says packing . I tried contacting them on Facebook in the morning till now no one contacted me. Really need to know why from Saturday my order its at packing. My order number is p***.
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Replies (3)
Totalsports's replyOfficial
06 Apr 2022, 15:26Good afternoon Thokozile, thank you for taking the time to share your experience with us. We can see that our team have been in contact with you via Facebook multiple times today & that your enquiry was escalated by the team at 12:11pm today. Due to the high volume of enquiries that the Online Shopping & Customer Services team receives, please allow up to 24-hours for the team to provide feedback to you.
Totalsports's reply06 Apr 2022, 15:26
Official
Good afternoon Thokozile, thank you for taking the time to share your experience with us. We can see that our team have been in contact with you via Facebook multiple times today & that your enquiry was escalated by the team at 12:11pm today. Due to the high volume of enquiries that the Online Shopping & Customer Services team receives, please allow up to 24-hours for the team to provide feedback to you.
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Thokozile M's updateReviewer Update
06 Apr 2022, 15:31But on Facebook they never said I must allow up to 24 hours.i will wait up until tomorrow, if still no response what must I do?
TM
Thokozile M's update06 Apr 2022, 15:31
Reviewer Update
But on Facebook they never said I must allow up to 24 hours.i will wait up until tomorrow, if still no response what must I do?
Totalsports's replyOfficial
06 Apr 2022, 15:34Thank you for that feedback. We will look into why that was not communicated by our social media team. Our Standard Delivery for all orders is 3-5 business days, with your order being placed on Saturday, today is day 3. Our Customer Services team will look into the status of your order & provide an update as soon as possible.
Totalsports's reply06 Apr 2022, 15:34
Official
Thank you for that feedback. We will look into why that was not communicated by our social media team. Our Standard Delivery for all orders is 3-5 business days, with your order being placed on Saturday, today is day 3. Our Customer Services team will look into the status of your order & provide an update as soon as possible.