Total sport management

My hunby made a purchase at the Chatsworth store on the 16 November 2020.On the 28 November 2020 we came to Pavilion store to do the exchange.Let me first say Mary Pillay the store Manager is rude, arrogant and abrupt. Absolutely no customer service skills.She refused to exchange the item because we had lost the slip.We have her our account card only to be told it means means nothing because its for our benefit only.My hubby left the item in the store and worked out more frustrated and annoyed .I called the called the contact centre to advise on the issue .The lady was helpful and asked me to go back to the store as it was a ridiculous on their part.I must express my absolute displeasure in the service and the arrogant on the manageress part.Such attitude as if she is doing us a favour