Total Dishonesty and Deception at Totalsports

Comment

On Thursday morning 14 March 2019, 10:20 I went to Totalsports Eikestad Mall in Stellenbosch. I informed the sales consultant, Tanya Steph**** that I am not happy with the quality of the clothing item I purchased at their branch. She was very helpful and told me I can bring it back for a cash refund since I purchased it in cash and I have retained the receipt. When I returned to the store at 13:15 the same day, I brought the swimming jammer with the receipt, she recorded the transaction on the system. She needed the authorisation of the branch manager, Brett Albertus. He refused to authorise it and said he will only give me a gift card. I declined the offer because I wanted the same product from a different supplier, Cape Union Mart as I trust their product quality. I then asked to be put through to the Head Office and spoke to Wendy at the Call Center, I explained the whole story and then she said she would need to put me through to someone else. I was put through to Kauthar, Wendy's supervisor. I explained the whole story again and she said she doesn't want to make s decision but I should rather speak to the Area Manager, Wayne Smit. Brett explained to Wayne what happened but Brett said the item I bought is still in a good condition but just the bottom of the item is stretched out. Bearing in mind, this item was only purchased 30 January 2019. Brett advised me that they would need to complete forms and send it to the supplier to see if there is a fault...yet he could tell Wayne that he can see that there is a fault. Brett then stated to me that that it is the policy of The Foschini Group that no cash is refunded. He also said I should have brought it back the same week because I shouldn't have waited so long. This is in contrast to the Refund policy at the back of the receipt: "6 month return policy on defective goods: We will refund you in the SAME way that you have paid for the goods" I am really unhappy with this unsatisfactory experience