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Mlayedwa M

1 reviews | Active since Sept 2017

26 Sept 2017, 00:00

The worse services I ever got in my shopping experience.

I went to Total Sport Polokwane Mall to buy sneakers and I was told by the sales assistant that they offline I can't swipe my card. Then I went to the bank to get money unfortunately when I went back to the store they refused to help me due to their reasons. I waited at the till for 30 minutes nobody assisted me.

I then approached one of the sales associate for help. She told me that when they are offline they don't sell anything to the customers. I was do surprised that because I know each any every store have manual book or trade with SDC when they are offline.

The manager was informed about that I want to buy something but she ignored me.

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Replies (1)
Totalsports
Totalsports's reply26 Sept 2017, 13:27
Official

Good day Mlayedwa Msiza

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Totalsports team