The entire company seems to be on holiday already.!

Good Day All..

Thursday evening the 23rd of November 2017 of this year.. wait.. Gosh it’s been so long it seems I placed my order round about the same time last year 2016. Anyways, let me tell you my story and most horrific experience with my online purchase at Totalsports. I went online and placed my order.

I’m well aware of the (3-5 business days) delivery policy which is detailed on the website. However my concern is, whilst composing this letter of utter disgust, today marks the 8th BUSINESS DAY since I have placed my order with Totalsports online.

On the 3rd day I received a notification that my order was ready for collection, I made myself available and met the driver as arranged to collect my item. To my surprise the parcel the driver handed over to me was not what I had initially ordered (I could tell by just looking at the parcel). I then rejected the parcel and told the driver this is not what I had ordered. I then got onto the phone with the many agents at the contact centre during this time.

I was then told a lame story that my order had been switched up with another customers, how professional is this? I then made it completely clear that this is fine, I would highly appreciate it if my order could be made ready and delivered to me as ordered. I was promised that this would be rectified and I would receive my order in due time.

Friday 1 December I then needed to call the contact centre for probably the 100th time asking them what is latest with regards to my order?! To my surprise, each agent I dealt with had a complete different fairy-tale to the whereabouts of my items. Nonetheless, the last story I was then told, is that my order was incorrectly delivered and therefore my delivery date has been delayed “DUE TO THE COURIERS NEEDING TO COLLECT MY ITEM FROM THE INCORRECT REPCIPIENT AND ONLY THEREAFTER” would delivery take place!!

Totalsports.. I’m am utterly disgusted at the horrible service + customer service you guys render. I’ve needed to waste my time including call time on trying to make sense of this mess that YOU guys created and made it seem as if this mess was my fault.

I have still not received a call from anyone regarding my order... I sure hope this letter lands on the desk of someone that can call me personally and have this matter resolved before father Christmas slides down my chimney..!! A birthday has been ruined.. and now it seems my Christmas will be too.

Oh wait.. BEFORE I GO.. I was promised a voucher.. and guess what.. that hasn’t arrived too??????

I trust and hope you guys have a prosperous festive season, filled with empty promises!!!!!!