Tfg/totalsports Chatsworth center

Tfg group/totalsports

It's with utter disappointment and disgust I stand here at your store in Chatsworth, I purchased an item online which cost R350 with delivery R400, purchase number - p***, on receiving the package on the 10th of November I realized I've received incorrect order with clothing I did not order +- R800 which was more than the value of my order ,on calling the tfg call center spoke to an online consultant advising i should go into any total sports store for an immediate refund, on coming to the store today at 11h00 spoke to Tiffany (absolutely incapable of making a decision and helping customers)at the store who advised her manager wasn't in today , and she couldn't give me a refund , to which I asked her contact the tfg online , spoke to pearl/ then Wesley who then advised the instore person Tiffany(apparently assistant manager whom cannot do anything herself and was not interested in helping either)to give me a refund , she then contacted her manager Donovan Pillay who point blank refused to give me a refund , after various calls to him initially being unavailable, then not replying, and refusing to give the order for the refund as apparently its a loss to him and his store,⁷ how is it a loss to the tfg group? Zero team work ,so called managers need Training to assist customers!im actually appalled at the type of management these guys hire to run such a 'big reputable ' store/brand, Its evident that his juniors have more customer service experience than him, after almost 3 hours of standing at your store Donovan approved the go ahead of the refund!!! 3 hours!!! Why couldn't he have made the decision earlier? What was different 3 hours later??? A very big thank you however goes to Andile , who was rather helpful as Tiffany left for lunch with no resolution and left him to sort out the issue, he tried his very best , he is someone that could run a store ,as he is more than capable .

The other 2 idiots or fools with lack of understanding and intellectual capability is beyond me how they're left to manage and make decisions which is evident they cannot do I will never advise anyone to deal or purchase from this group they lack good customer service skills, zero policies and procedures in place!!!

Regards

Leeann Beetge