1 reviews | Active since Jun 2017
Terrible ,shocking service
<p>I bought an item Last year June ,a shirt for R300 and paid for it in few months ,and im still owing even today, yet i am paying every month .</p> <p>I called the customer service help line serveral times for help and they told me i owe the club ,which increases my installments ,and i requested them to cancel the club and give me the blance to pay and close my account and i could not get any assistance .I paid again last month the amount i was advised to pay and this month i still get the statement with the balance of R320.How much is the shirt then if i still owe R320 a year later ?how much is the interest ?and why the pathertic service ?I called today and i was give the collections number which i then called and was advised to make an affidavid stating im charged and i wanna close my account .Why must i get the affidavid to close my account if i never made an affidavid to open the account ?What service is this ?Do i deserve such pathetic service after been a loyal customer ?I paid you well over a year to be ********** like this,I want to be refunded the money for the club as i did not ask anyone to subscribe me for it ,check my account and refund me all the money i was billed for a year .Its high time you archknowledge your customers and treat them with respect .</p>
Good day Elsie Sealanyane
Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure this doesn’t happen again! We apologise for the frustration.
Thanks,
The Totalsports team
Good day Elsie Sealanyane
Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure this doesn’t happen again! We apologise for the frustration.
Thanks,
The Totalsports team
