Terrible Service at Totalsports Golden Acre Cape Town

<p>To whom it may concern,</p> <p> </p> <p>I received the worst service that I have ever experienced in my life in your Cape Town branch in the Golden Acre yesterday. I decided to write to you first and give you a chance to address it before I put it all over social media.</p> <p>I called your Cape Town branch and spoke to Thuli. I asked her if they had a size one in a junior soccer boot. She confirmed over the phone that she had a pink Nike Mercurial and three different colours in the Nike Tiempo available for R599.</p> <p>I confirmed with the store later with Aisha that I will be fetching it in the afternoon. I asked if the navy one has the lime in, as I was checking it on your web site. She said yes and would set it aside with size (s) blue TS shin guards to match the boot .</p> <p>I left work early and travelled to Cape Town, because my son needs this boot for Friday. This cost me time and money. When I arrived the two people at the till point were assisting other customers. No one greeted me or acknowledged me.</p> <p>After a while I am served and they don’t have it after saying they did and would put it aside!! They had put aside a different boot all together! Aisha starts looking on the system for the boot and tells me that no stores have it. This is after she told me over the phone they did and would put it aside.</p> <p>Aisha suggest the pink mercurial boot that is a lot more expensive?</p> <p>She suggest I take a photo of it and show my son as he might like it.</p> <p>I walk over to the wall to find the shoe and neither of the two ladies accompany me or help me find it. I think they would be more proactive since they had made such a mess of things!</p> <p>This is when I saw the much higher price when I finally find the shoe. I go back to her and she has started assisting another customer and completely ignores me! I have to wait for assistance once again and when its finally my turn again they ignore me and serve someone else.</p> <p>After that I walked out! If Total Sports can treat customers like this and loose sales I will assume you doing much better than most in this difficult economy.</p> <p>I would like some feedback on this.</p> <p> </p> <p>Mrs T Rhoode</p>