NR
Neevan R

1 reviews | Active since Feb 2015

24 Feb 2015, 10:09

terrible service

I spent R2499 on a takkie and asked for a size 9 after trying 8, i then flew away for the weekend with my new takkie and only to find out it was not a size 9 but a size 8. I then called totalsports clearwater and was told that i have to bring it in inorder to get a size 9. the monday i returned to jhb and went to totalsports and was told that they need to take a picture of the takkie and will gwt back to me. I received a call this morning and have been told that the manager is busy and will decide tomorrow if this takkie can be changed or not.<br> <br> iwould like this to be sorted out before end of business today as i am leaving town again this weekend.

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Replies (1)
Totalsports
Totalsports's reply24 Feb 2015, 14:42
Official
Hello Neevanr8,

Thank you very much for making us aware of this, we would like to apologise for the inconvenience cause and we completely understand your frustration regarding this issue.

We do not take this lightly and will have the matter investigated as soon as possible. In order to do so, I will pass your details on to one of our Customer Service Representatives, who will be in contact with you to advise on a resolution.

Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant