Terrible online service

I ordered online a tight on the 25 March and the delivery address that they have as an option does not exist, i then went to the shop and tried to make arrangement that my order should be re-routed to the shop but still the delivery did not arrive. i then called the online service and spoke to Amanda Skade and she sent me a photo of the building where my delivery is, i went there the building has been revamped and turned to a pawn shop. I then sent Amanda emails (i have proof) requesting assistance but she does not respond to my emails. I want my delivery sent to me as my account was billed but no delivery took place and its 4 weeks already