1 reviews | Active since May 2018
Terrible customer service, lying and no integrity at Total sports Greenstone
So i go to total sports greenstone, pick up a shoe i like, marked at R599 and it was reject. So i left it, a few days later i decided that the damage was really small and i could sort it out and when to pick it up and it was marked R899. They said it was a mistake on their part. Firstly they said they can't sell a reject shoe and will pull it from the shelves but when i went back it was still there, so blatant lies on their part number 1, which is terrible customer service and number 2, it's obvious if a price was given to you you expect to pay that price, even if it was a "mistake" on their part, if they don't do that they at least give you a voucher for the amount that was told to you. I mean most if not all other major stores do this, including airlines. Why the terrible customer service and the blatant lying. Total sports was always a store i could trust, but now I think they really don't know how to get honest staff, and don't have good company policies. It's honestly shameless and distasteful.
Thank you for bringing this to our attention, we can understand your frustration. We apologise for the confusion and any inconvenience caused. We have passed your feedback on to the Area Manager who will be in touch with you to assist.
Regards,
The Totalsports team
Thank you for bringing this to our attention, we can understand your frustration. We apologise for the confusion and any inconvenience caused. We have passed your feedback on to the Area Manager who will be in touch with you to assist.
Regards,
The Totalsports team
