Terrible Customer Service!!!!

About a year ago, we visit your Waterfront branch in Bloemfontein. My husband saw a pair of men's sandals that he liked, but due to the fact that here wears a size 12, there was no stock. The assistant offered to IBT it from a branch in Welkom, and that it will take about 14 days. After i don't know how many phone calls, and visiting the branch again, it was establish that the sandals was not ordered in the first place. Two weeks ago we visit your Mimosa Mall branch also in Bloemfontein, and once again my husband saw a pair of Adidas sandals we wanted to buy, same story no stock on size 12! We thought we give it another try, and the assistant order the sandals from a branch in Mossel Bay, 14 days went by, when I phoned this morning to find out if the sandals have arrived, I was informed that the sandals was once again not send. I'm also employed in the client service industry, and were I work if we order stock for our clients we follow up and make sure that the stock has been send, this does not seemed to be the case with Totalsports. Funny thing is you charge extra to order from another branch, but deliver no service.