TN
Takalani N

1 reviews | Active since Jun 2016

30 Jun 2016, 09:50

Sumsung and Total Sports, Wonderpark unable to return my phone which was returned for fixing

<p>I have bought a sumsung phone at Total Sports, Wonderpark Mall Pretoria. the phone was unable to charge when it was still under one year warranty. it was January 2016. i returned it to the store. they told me they are sending it for fixing at Sumsung. after two months i was told that the phone was sent to END USER COMPANY where they fix on behalf of Sumsung. they told me that the phone cannot be fixed under warranty because there is marks of water. but i have to pay R300. for them to bring my phone back because i have rejected their quotes. it was not written on the contract that if Sumsung opens the phone, even if it is not fixed, i will have to pay the amount. We didnt agree to the quotes rejection fee when i handed the phone to the store for fixing.</p> <p>Till today my phone is not yet returned</p>

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Replies (2)
Totalsports
Totalsports's reply01 Jul 2016, 13:07
Official

Good day Takalani constance Nemarude

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sports team

TN
Takalani N's update21 Jul 2016, 08:14
Reviewer Update

Thanks to Total Sports Wonder park for resolving the matter and replacing my phone. Thanks Thanks