cK
cecilia K
1 reviews | Active since Mar 2009
19 Oct 2021, 15:14
Stop sending the statement for 13 years for the deceased
Why are still sending the statement for someone who died 13 years ago and according to my knowledge the account was closed immediately after reporting and sending the required documents, I am tired of receiving your statement or else I will give you a grace number and send it there tnx
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Totalsports's replyOfficial
19 Oct 2021, 15:25Good afternoon Cecilia, thank you for reaching out to us. We apologise for the inconvenience that receiving the statement is causing each month. We've asked our Customer Services team to contact you to get the information for the account holder, so that they can look into why the statement is still being sent.
Totalsports's reply19 Oct 2021, 15:25
Official
Good afternoon Cecilia, thank you for reaching out to us. We apologise for the inconvenience that receiving the statement is causing each month. We've asked our Customer Services team to contact you to get the information for the account holder, so that they can look into why the statement is still being sent.