GB
Goodness B
1 reviews | Active since Apr 2015
10 Apr 2015, 09:39
****** PHONE NOT REPLACED BY INSURER
I have been paying for my insurance through Total Sports since I purchased my phone. On 5 December 2014 I notified TotalSports that my phone was ******. I had no communication with the insurer during that month. In January I was notfied that the claim was with the insurer. It is now April 2015 and I have no indication from the retail company or Insurance company as to whether my phone will be replaced.
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Totalsports's replyOfficial
13 Apr 2015, 07:30Hello lindi731,
Thank you for bringing this to our attention. We aim to provide all customers great customer service and are sorry to hear that your insurance claim has not yet been resolved.
We will escalate the matter this morning for urgent resolution.
Your patience and understanding is appreciated.
Kind regards
Totalsports Customer Care
Thank you for bringing this to our attention. We aim to provide all customers great customer service and are sorry to hear that your insurance claim has not yet been resolved.
We will escalate the matter this morning for urgent resolution.
Your patience and understanding is appreciated.
Kind regards
Totalsports Customer Care
Totalsports's reply13 Apr 2015, 07:30
Official
Hello lindi731,
Thank you for bringing this to our attention. We aim to provide all customers great customer service and are sorry to hear that your insurance claim has not yet been resolved.
We will escalate the matter this morning for urgent resolution.
Your patience and understanding is appreciated.
Kind regards
Totalsports Customer Care
Thank you for bringing this to our attention. We aim to provide all customers great customer service and are sorry to hear that your insurance claim has not yet been resolved.
We will escalate the matter this morning for urgent resolution.
Your patience and understanding is appreciated.
Kind regards
Totalsports Customer Care