Still awaiting area manager response

This is the 3rd complaint with regards to the tablet. Tablet was handed in on 28 february already, it is almost 2 months and still no repairs done to the tablet. Area manager was contacted yesterday and said he will get back to me, a day had passed and no phone call. Store assistant just says she has a quote for repairs but why shud we be held responsible for payment of repairs when the tablet is still under warranty. Roxy at the store couldn't even provide a technical report. It is simple, either the tablet is fixed at no cost or it gets taken off the account. I am sure the consumer's office would like to hear about this. Total dissapointment!