Someone has committed ***** in your name

I received a call from Foschini with number ********** 500 on 25 Oct 2017 saying because I have TotalSports account, they want to offer me something. I denied and say i dont have an account with TotalSports. I then decided to purchase credit profile from Transunion and only to find out there is a TotalSports opened under my name on 23/10/2017 with Open Balance of R25000 and amount used shows as R938.

I never lost any identity book but these ********** are in possession of my personal documents i.e id,payslips copies or forged those that they can. In the previous two months i have received calls from Banks and Truworths asking me if indeed i app**** for any account and i said no.They then stopped the applications and repor the matter to ***** departments for those institutions. I need you to investigate and revert back to me ASAP as you are so weak as allow to ********** to do what they please. Below are the questions you need to investigate on:

1.How the application was made(via sms, store or online) and when? 2. Can i see the docs submitted i.e payslips, bank statements and banking details? I am sure when someone try to open account you ask for latest payslips, 3 months stamped bank statements etc , i need to verify all these. 3. Who verified the docs and from which store the ********** bought the items? 4. What are the contact details in your system and if application was done using a phone, why such number is different from mine 5. How the card was handed over or delivered? Have you verified the collected against original form of identification if its the same as my ID number? 6. Have you verified with my my employer about work employments and also checked bank statement for verification? 6. Is there a way to catch these ********** like send/flag message to all stores in SA and once they visit any store u catch them by calling police BUT I need to see them in person?

You need to close an account and compensate me with the big compensation if unable to catch them but for my name sake as you failed to verify all these i need big compensation and most importantly you need to update all credit bureau that the account was opened **********ly and mark as paid up.