RC
Renisha C

1 reviews | Active since Jul 2013

28 May 2015, 16:41

SMS charges

I have been receiving SMS's notifications of my account balance and instalment for the last 5 months or so to date, and this month I finally received my statement in the mail and came across an sms charge being charged to my account.<br> For years I have been receiving statements in the mail and now all of a sudden sms's are being sent. I did not consent to sms notifications in terms of account payment reminders, as my record will reflect that I pay timeously every month. I do not see why I should be liable for the costs of the smses when I did not agree/request that service.<br> I would appreciate it if these total of these cost including the interest incurred were credited to my account.

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Replies (1)
Totalsports
Totalsports's reply29 May 2015, 11:22
Official
Hello Rinx,

Dear Rinx

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.