Smar****ch seems to have disappeared at the hands of Totalsports

I left my Fitbit watch with Totalsports Clearwater early-mid Jan 2023. We are now approaching end of February 2023. There is still no progress on it. When they said it’ll take about 2 weeks. I followed up and the Manager at the store sent emails that she has been following up with a company called Core Group. I don’t get what the affiliation is, however it appears that my watch went in for repairs and at this rate one can assume that it’s disappeared. There is no communication, no feedback nothing.