Shocking Service from Totalsports credit department!

Good day

I hope I've reached a correct mailbox for this kind of complaint.

I have an account with TFG , which I normally pay using the online facility. I have never experienced any problems, however, in December 23 2017, I made an online pmt of R650, which I immediately received confirmation for via email.

A couple of days later I started receiving calls and emails telling me to pay. I then contacted the retail credit dept and let them know I have already paid. They advised me to send proof of pmt, I did that.

I continued to receive sms's and my account had not been updated still. I again sent numerous proof of payments, spoke to different people who told me they were sorting it out. NEVER have I ever been helped

Today marks 2 months of this matter still pending, no feedback from entity involved. Payment still not reflecting. No one is willing to assist, they keep referring me from one person to another. It is as if I must just forget about this, R650 down the drain and still expected to make payments on this account which has affected my credit very adversely.

I don't know what else I need to do, please help.