Settlement Letter From Vericred

I am so frustrated!! If the Tfg customer services agent's do not want to assist us can they atleast have the decency to tranfer us to people who know their duties. I've been calling all morning and mind you these are not free calls, I am charged for it. The only thing I need is for customer service to confirm if they have received my settlement letter and update this with the Credit Bureau, yet I'm still not assisted. The last agent advised me she didn't see my email, I told her I'll resend it. I kept saying hello?hello? And there was not answer on her end while I could here background noise. This is really poor service. I've sent the document to customers services.

I can be contacted on ********** 336

Please improve your customer service, we are calling for valid reasons and our airtime is getting wasted for absolutely nothing.