Settlement /Clearance Letter & Update to the Credit Bureau

I don't how many time's I've been calling to have issue resolved. My account was handed to Vericred (I know that), I've paid Vericred and was sent a Clearance Letter as well as a Settlement letter. I am still seeing my ITC affected by the Total sports account. I went to Totalsports in Gateway I was given an email, I sent the relevant documents and till date I haven't been notified on any feedback or progress. I've called tfg customer services not on of them was able to took an initiative to understand my frustrations or get my matter resolved. Vericred also can't do anything besides keep sending me the letters. The Credit Bureau has stated they have not received any communication regarding my paid amount recently, the last payment showing on their end is January 2017. Can someone please take ownership of my query. I have the relevant documents I've sent it to the tg customer services email, I haven't received any feedback whatsoever. You guy's have costed me money, time , frustration and above all the worst customer experience I've come across.