Send from pillar to post

I app**** for a credit account more than a week ago, I then received an sms telling me to call their Customer Service, I called them then I was told to go to any of their stores with my bank statement since I was self employed, I went to totalsports Greenstone, I was told nope I need to contact head office, I called again then I told to email or WhatsApp my bank statement, again I did, I contact them via Facebook messenger, I was told don't worry the application is being processed, today I received another sms telling to send my bank statement before my card expires, very poor poor poor service i must say.