Selling items under false pretenses and refuse to refund

Good Day

Yesterday ( 14 Aug 2018) I bought a Fitbit Alta HR from Total Sports branch in Shelly Centre, Shelly Beach. I am not happy with the product and would like a refund. I have sent an email and called the centre (ref RM137237).

I went into the store today (15 Aug 2018) and explained to manager why I am unhappy and he refused to help me. The manager sold me the item yesterday and told me the display item is exactly the same as the one in the box. When I got home and opened the box the items bands is just flimsy and loose. I went back to the store today ( 15 Aug 2018) and showed the manager and now he tells me I can't compare the original item with the display item because the display is just a dummy and the loose bands is how the item is designed. If I have know this I would not have purchased the Fitbit!

The manager tried to contact the area managers and told me everyone is in a conference. He did not even bother to take my details and try to resolve this and was telling me all kind of stories. He refused to help me and just said i must call the call centre again. The manager sold the product to me under false pretenses and that's unacceptable. He gave me Jolene the area managers number. I have messaged her but got no response back. I hope you can help me with this problem and that it can get resolved as soon as possible.

Thank You Belinda Van Zyl