SAD SAD SAD pathetically SAD customer service experience

I bought a pair of sneakers, via your online purchases. Before I am directed to the payment section, your system probes me to select a shop closest to me and confirm stock availability. Which I did, I selected Southgate Totalsports, and stock was available. I affected payment but then noticed that I should collect the sneakers on 24 June 2022. I call TFG contact centre, at 10:29 who was not only very rude but impatient and lacked common sense, but abrupt, disrespectful and interruptive. She tells me I needed to see if there was stock at the store, which I did and told her, then she says even if I checked availability of stock, that doesn't mean the store will accept my order, Which made no sense to me, She then told me I selected the collection store to be The Fix, and my order will in fact be couriered from Totalsports Clearwater mall. I asked if I could pick it up from CLearwater, she said no, i cant because I selected the Fix, we were back and forth for 7 minutes, i dropped the call and then called Total Sports Clear water mall. Spoke to a gentleman Lebo, very friendly and advised he could check if its still at their store I would be able to come and collect it. He took my details and promised to call back. Needless to say, I am still waiting for Lebo's call, may hours later, no sign of me making any progress. I called the call centre again and enquired to cancel my purchase, to which I was informed I cannot cancel. But....I can also not have the sneakers. Your systems are of no help, your staff are unreliable and some very rude and insensitive. I was my mom's birthday yesterday and this was supposed to be gift for her. Our purchases are not made with **** money or falsified cards. It is paid with real honestly and heard earned money. There is absolutely no joy doing online shopping which should be a stress-less seamless process. Is there hope for our future generation