Rude Disgusting Custome Service

To whom this may concern

On Sunday morning 14 August I had the most humiliating and disgusting customer service have ever experienced at your store and I am seriously considering posting this on all social media platforms. After waiting for more than10 minutes for someone to assist me in an empty store apart from 8 staff dancing to the music I eventually called a young man to assist me as the item I had been looking for was not on display.

I then had to repeatedly explain what I was looking for after a few failed attempts he could still not understand what I was looking for . He made no attempt to call a senior staff member or offer alternatives to assist me and then tried to explain that the item I had was not available.

Eventually I got frustrated and told him he was wasting my time as I had done my research on the website. On my way out he laughed at me and when I walked past the store he showed me his rear end.

Why should you a s a professional established business hire such *********** and ill mannered people when there are plenty of desparate people in need of employment during these difficult times. Had he made an effort and not been so disgustingly rude I would have gladly spent my R1000 and returned to your store for future purchases.

My question is what is going to be done regarding this situation or do I have to escalate this to the to regional manager ? And secondly are these the kind of people you want representing your brand? How many other sales has he lost your business by such behaviour.

You should seriously consider sending in a mystery shopper over the weekend to this store, Kind Regards K.Thomas